Technical Support Specialist

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Technical Support Specialist


Jetti is looking for a Technical Support Specialist to help manage our clients. You’ll be responsible for supporting our customer base from a product knowledge and technical standpoint through our Support System and Product Implementations calls with clients.

You are expected to support client product implementations by understanding and analysing the requirements, documenting them, and conveying the requirements to the tech team so they can understand and work on them.

You are expected to reply to client queries in our support system, identifying the underlying issue and fixing it to the best of your abilities, documenting troubleshooting workflows, or conveying the message to the development team.

You will also be responsible for writing technical documentation on Jetti’s technical features (API and webhooks) so that clients know how to use them without the need to rely on support.

Experience in the space (e-commerce, marketplace, shipping or inventory management) is required.

Full-time · US / EU

Responsibilities:

  • Reply to customer inquiries through Support System / Email

  • Create support documents on Jetti’s technical and product capabilities

  • Support key client’s onboarding from a technical/product knowledge standpoint

Skills:

  • Experience as Business Analyst / Quality Assurance / Technical Support

  • Experience in a client-facing role

  • Familiarity with SQL tools, command lines

  • Mandatory experience with any of the following: e-commerce / marketplaces / dropshipping / e-commerce inventory management or shipping

Who we are

Jetti helps online businesses automate their marketplaces through inventory, shipping and accounting workflows. Our customers expect high availability, advanced features and expert support.

We’ve found a niche in the space and customers love the automation our system brings.

We’re a young company still and you’ll be one of our first hires. We’ve got a great product and are confident you’ll be part of a growing team as we see further traction in the market.

How we work

We rely on everyone at Jetti to do a lot of self-management.

While help is always available if you’re unclear or stuck, you’ll need to set your own direction when one isn’t given. Determining what needs to be done, and doing it, without waiting for someone to tell you to. You should be capable of building something from scratch and seeing it through.

Remote work

Work where you want - Your home, a co-working space, on the road, you name it. If you feel like moving your job stays with you. We are a remote team, but will arrange regular meet-ups.

Summer Hours

During summer, we work 4-day work weeks, aka “summer hours”. Summer hours are in effect from May 1 through August 31 each year.