Reply to customer inquiries through Support System / Email
Create support documents on Jetti’s technical and product capabilities
Support key client’s onboarding from a technical/product knowledge standpoint
Experience as Business Analyst / Quality Assurance / Technical Support
Experience in a client-facing role
Familiarity with SQL tools, command lines
Mandatory experience with any of the following: e-commerce / marketplaces / dropshipping / e-commerce inventory management or shipping
Jetti helps online businesses automate their marketplaces through inventory, shipping and accounting workflows. Our customers expect high availability, advanced features and expert support.
We’ve found a niche in the space and customers love the automation our system brings.
We’re a young company still and you’ll be one of our first hires. We’ve got a great product and are confident you’ll be part of a growing team as we see further traction in the market.
We rely on everyone at Jetti to do a lot of self-management.
While help is always available if you’re unclear or stuck, you’ll need to set your own direction when one isn’t given. Determining what needs to be done, and doing it, without waiting for someone to tell you to. You should be capable of building something from scratch and seeing it through.
Work where you want - Your home, a co-working space, on the road, you name it. If you feel like moving your job stays with you. We are a remote team, but will arrange regular meet-ups.
During summer, we work 4-day work weeks, aka “summer hours”. Summer hours are in effect from May 1 through August 31 each year.